Hello! My name is James Flowers.

Team manager and project manager with over 10 years of experience in leading teams, delivering excellent customer satisfaction, and managing complex projects. I have skills in communication, problem-solving, decision-making, and collaboration. I am always eager to take on new challenges and learn from feedback.

 

A little bit of my story

With a strong specialization in Team Management, Project Management, and Administration, I bring a wealth of experience in delivering exceptional Customer Service and Technical Support. My journey with Apple Inc. began in March 2013, and I have been thriving as a Web Project Manager since 2011.



I have learned a lot from working with talented and diverse people, and I have gained valuable skills in project management, team management, communication, and leadership. I am proud to be part of the Apple family and to contribute to its vision of creating products that enrich people’s lives.

Education and awards

EDUCATION

  • Community College of Philadelphia - 2012
  • Austin Community College 2008 - 2011

AWARDS

  • AppleCare Excellence Award 2022
  • Prestigious recognition awarded by Apple to AppleCare Technicians who consistently demonstrate technical expertise and outstanding customer service. This award is a testament to my commitment to providing exceptional service and my proficiency in handling Apple’s products. It underscores my dedication to enhancing customer experience and my ability to resolve complex technical issues efficiently.

My experience so far

SKILLS

  • Team Management
  • Project Management
  • Technical Support
  • Customer Service




WORK

  • Apple, Inc. - AppleCare
  • The AppleCare team is responsible for providing world-class technical support for Apple’s products and accessories, from software to hardware on macOS, iOS, iPadOS, watchOS, tvOS, and visionOS.
  • Jameweb -  Project Manager
  • Creating and maintaining digital workflows and procedures for a wide variety of internet business categories stretching from enterprise web design to not-for-profit online communities.
  • St. Pixels, Ltd. - Director
  • Develop and administer official company policies, as well as overseeing the site and appointing Leadership and Hosting teams.

How can I help?

Over the years I have honed the skills to handle large teams and projects.  I continue to look for ways to develop and grow.

Team Management

Use developed skills and strategies for building, motivating, and leading a high-performing team that collaborates and delivers effectively.

Project Management

Using the S.M.A.R.T. principles and methods for planning, executing, monitoring, and closing projects of any scope and complexity, using the most suitable tools and techniques

Technical Support

Using the knowledge and experience for troubleshooting and resolving  issues, devices, software, or services, using the best practices and resources.

Interested in working together with me? 
Feel free to contact me!

I would love to hear from you!  Use the form to send me a message and let's connect to see how I can bring value to your organization.